I own the physical disc for Elder Scrolls online and i am getting an error message sayi...

GetHuman-sparther's customer service issue with Xbox from September 2018

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The issue in GetHuman-sparther's own words
I own the physical disc for Elder Scrolls online and i am getting an error message saying I need to renew Game Pass since it expired today. I wasn’t using it so I let it expire. However I didn’t download any Elder Scrolls games from a Game Pass. How do I fix this?
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Customer service issue
Reported by GetHuman-sparther
Sep 28th, 2018 - 3 mons ago
I have an issue with Xbox too
Not resolved
Seen by 3 customers so far
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GetHuman-sparther started working on this issue
Sep 28th 12:41am