When I try to get on Fortnight I have to get Xbox live and restore it. But when I try t...

GetHuman1220098's customer service issue with Xbox from September 2018

34716 similar
0 following
Help with my Xbox issue
First: share to improve GetHuman1220098's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1220098's next move: talk to Xbox when they open (we'll send a note).
Xbox's call center is closed now. We will text or email GetHuman1220098 when they open and confirm it's a good time for a rep to call. In the meantime, read below to see how other customers resolved the same issue. Many customers describe what they said and did so that other customers like GetHuman1220098 can follow if useful. Now is a good time to read up on techniques that worked to resolve the issue quickly and effectively.
Before contacting them, items GetHuman1220098 may need:
Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
The issue in GetHuman1220098's own words
When I try to get on Fortnight I have to get Xbox live and restore it. But when I try to get it it says, the payment option on an existing subscription was declined , Blocking this purchase. But I went there and I was totally confused and I can’t get Xbox live because it takes me right to the error screen. By the way my account name is LEGITGOAT***. Please try to respond quickly because I have been working on this all day and I’m getting tired of it. Thank you.
GetHuman1220098 did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
How GetHuman1220098 fixed the problem
We are waiting for GetHuman1220098 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Xbox's attention and get better help faster. Tap below to get started.
Having Xbox issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Xbox email you?
This email address isn't valid
Follow this issue
See how GetHuman1220098 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1220098
Sep 27th, 2018 - 19d ago
I have an issue with Xbox too
Not resolved
Seen by 2 customers so far
Similar issue to 34716 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman1220098 started working on this issue
Sep 27th 10:23pm