I had * transactions taken out of my account for $**.** when there should have only bee...
GetHuman-brandi_n's customer service issue with Xbox from September 2018
Help with my Xbox issue
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GetHuman-brandi_n's next move: talk to Xbox when they open (we'll send a note).
Xbox's call center is closed now. We will text or email GetHuman-brandi_n when they open and confirm it's a good time for a rep to call. In the meantime, read below to see how other customers resolved the same issue. Many customers describe what they said and did so that other customers like GetHuman-brandi_n can follow if useful. Now is a good time to read up on techniques that worked to resolve the issue quickly and effectively.
Before contacting them, items GetHuman-brandi_n may need:
Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman-brandi_n's own words
I had * transactions taken out of my account for $**.** when there should have only been one. I need to cancel my bank card on the account. How do I go about doing that?
GetHuman-brandi_n did not yet indicate what Xbox should do to make this right.
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