I recently purchased a month of xbox live for my son which was a charge of **$. I recen...

GetHuman1192626's customer service issue with Xbox from September 2018

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The issue in GetHuman1192626's own words
I recently purchased a month of xbox live for my son which was a charge of **$. I recently looked at my back statement and said was charged * times for the same amount of $**.**, I looked into my son's x box account and he made no purchases. Yesterday i saw that I was refunded two of those four payments, how I don't know but ive being trying to speak with one of your representative's since Monday and I've had no luck. Today I look at my back statement and it seems like another payment -when they but this time was a * charge. I'm wondering if my son's xbox was hacked and if I can get my information removed and get a refund please contact t me at **********
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Xbox

Customer service issue
Reported by GetHuman1192626
Sep 27th, 2018 - 18d ago
I have an issue with Xbox too
Not resolved
Seen by 3 customers so far
Similar issue to 34561 others
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Timeline
GetHuman1192626 started working on this issue
Sep 27th 7:31pm