I bought a ** dollar giftcard to renew my Xbox live membership but a screen popped up s...

GetHuman-aidanpic's customer service issue with Xbox from September 2018

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The issue in GetHuman-aidanpic's own words
I bought a ** dollar giftcard to renew my Xbox live membership but a screen popped up saying "The payment option on an existing subscription was declined, blocking this purchase" when a pressed join, please help me fix it
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Xbox

Customer service issue
Reported by GetHuman-aidanpic
Sep 27th, 2018 - 3 mons ago
I have an issue with Xbox too
Not resolved
Seen by 1 customer so far
Similar issue to 34559 others
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Timeline
GetHuman-aidanpic started working on this issue
Sep 27th 7:26pm