The system is telling me that I can't pay my bill unless I pay the past due amount, the...
GetHuman1219107's customer service issue with Xbox from September 2018
Help with my Xbox issue
First: share to improve GetHuman1219107's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1219107's next move: talk to Xbox when they open (we'll send a note).
Xbox's call center is closed now. We will text or email GetHuman1219107 when they open and confirm it's a good time for a rep to call. In the meantime, read below to see how other customers resolved the same issue. Many customers describe what they said and did so that other customers like GetHuman1219107 can follow if useful. Now is a good time to read up on techniques that worked to resolve the issue quickly and effectively.
Before contacting them, items GetHuman1219107 may need:
Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
The issue in GetHuman1219107's own words
The system is telling me that I can't pay my bill unless I pay the past due amount, then won't accept my new card to pay the past due amount. I also can't remove my old non-working card from the system, even tho I put my new card info in the system.
GetHuman1219107 did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
How GetHuman1219107 fixed the problem
We are waiting for GetHuman1219107 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.