My wife and I where both charged double when purchasing v bucks for fortnite, both out...

GetHuman1219088's customer service issue with Xbox from September 2018

4 views
 | 
34539 similar
 | 
0 following
Help with my Xbox issue
First: share to improve GetHuman1219088's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1219088's next move: talk to Xbox when they open (we'll send a reminder).
Xbox's call center is closed now. We will text or email GetHuman1219088 when they open and confirm it's a good time for a rep to call. In the meantime, read below to see how other customers resolved the same issue. Many customers describe what they said and did so that other customers like GetHuman1219088 can follow if useful. Now is a good time to read up on techniques that worked to resolve the issue quickly and effectively.
Before contacting them, items GetHuman1219088 may need:
Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
The issue in GetHuman1219088's own words
My wife and I where both charged double when purchasing v bucks for fortnite, both out Xbox’s stated that there was a issue so we said ok Xbox **** off and restarted and we where both charged **.** twice on my account and hers . We would like a refund this is unacceptable and has now put my bank account in the negative
GetHuman1219088 did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
How GetHuman1219088 fixed the problem
We are waiting for GetHuman1219088 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Xbox's attention and get better help faster. Tap below to get started.
Having Xbox issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Xbox email you?
This email address isn't valid
Follow this issue
See how GetHuman1219088 fixes it.
This email address isn't valid

Xbox

Customer service issue
Reported by GetHuman1219088
Sep 27th, 2018 - 22d ago
I have an issue with Xbox too
Not resolved
Seen by 4 customers so far
Similar issue to 34539 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1219088 started working on this issue
Sep 27th 6:58pm