Need Remote Replacement

GetHuman1204388's customer service issue with Xbox from September 2018

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Help with my Xbox issue
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The issue in GetHuman1204388's own words
Get a remote replacement not just the carry case. I don’t need carry case. ... I called in a issue last week *.** with my recently purchased Xbox One Elite Controller. The lb left bumper was stuck and wouldn’t come out. I didn’t want to mess with it since it was still under warranty. First time a called someone hung up on me. The second time I called I spoke to someone stating a new replacement would be sent. And I asked for a confirmation number and he said an email confirmation would be sent within ** hours. I never received the email. I also asked what do I do with remote, he said it didn’t need to be returned since it was messed up. Today *.** I received a package from Microsoft with only the remote controller case nothing inside?! No remote and no paperwork. Just a package with a empty remote controller carry case. I would like to finally get a remote replacement not just the carry case.
It’s been a while without having a remote for a everyday gamer :*
A controller replacement.
I have been a customer for over *** years and don’t plan on stopping there! Have bought several Xbox *** and Xbox one games, consoles, remote controllers.
Called Walmart warranty department but they stated it’s under Microsoft warranty. And tried Calling and speaking to Microsoft representative.
I have an issue with Xbox too
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Xbox

Xbox one elite remote
Customer service issue
Reported by GetHuman1204388
Sep 25th, 2018 - 2 mons ago
I have an issue with Xbox too
Fixed
Seen by 10 customers so far
Similar issue to 33985 others
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Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address
Timeline
GetHuman1204388 started working on this issue
Sep 25th 11:56pm
GetHuman1204388 confirmed the issue is fixed. Hooray!
Sep 27th 12:14am
GetHuman1204388 confirmed the issue is fixed. Hooray!
Sep 27th 12:42am
GetHuman1204388 confirmed the issue is fixed. Hooray!
Sep 27th 12:42am