I ha purchased something for my * year old son once and removed my Visa off his xbox ac...

GetHuman1187837's customer service issue with Xbox from September 2018

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Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
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If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman1187837's own words
I ha purchased something for my * year old son once and removed my Visa off his xbox account. All of a sudden I am getting emails that he made purchases worth $***.** within a week. I went on his xbox right away and was going to remove my Visa off his account, but it wasn't on there. The only one that was on there for payment options was my Previous Visa, which was cancelled and not in use anymore. So I have no idea how you guys managed to get Money out of my bank account with a Visa that is no longer in use???! I will be calling my bank and get them to email me some information. I want a Refund as soon as possible. I am so mad right now!!!
GetHuman1187837 did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
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Xbox

Customer service issue
Reported by GetHuman1187837
Sep 23rd, 2018 - 2 mons ago
I have an issue with Xbox too
Not resolved
Seen by 5 customers so far
Similar issue to 32928 others
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Timeline
GetHuman1187837 started working on this issue
Sep 23rd 5:49pm