I pre-ordered FIFA ** and now it’s telling me that there’s an issue with my payment bec...

GetHuman1186151's customer service issue with Xbox from September 2018

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The issue in GetHuman1186151's own words
I pre-ordered FIFA ** and now it’s telling me that there’s an issue with my payment because I need to use a different credit card and I can’t figure out how to do this !?!? Should I just uninstall and then re-purchase? Since I think that’s the problem because I pre-ordered it a month ago and now I don’t believe I have the funds in my account , so I have a different card that I need to use but I can’t get it to work I need someone’s help please and I am not very tech savvy
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I have an issue with Xbox too
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Xbox

Customer service issue
Reported by GetHuman1186151
Sep 23rd, 2018 - 2 mons ago
I have an issue with Xbox too
Not resolved
Seen by 6 customers so far
Similar issue to 32754 others
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Timeline
GetHuman1186151 started working on this issue
Sep 23rd 4:37am