I can't get customer support through Xbox my Xbox one isn't playing movies. I have fol...

GetHuman1184925's customer service issue with Xbox from September 2018

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The issue in GetHuman1184925's own words
Watch a movie with my family ... I can't get customer support through Xbox my Xbox one isn't playing movies. I have followed the steps provided on the page and now results.* I would like Xbox customer support to contact me and resolve the issue.
I've been on the phone for over an hour trying to get help and it keeps sending me to a bot the will not allow me to log in to my acct even after changing passwords.
Fixing the current issue and contacting the customers in a reasonable amount of time. This console isn't a year old and it shouldn't be hard to contact tech support.
I've been with Xbox for years. I have had good experiences with them in the past. I have had every console and buy them as gifts.
I've followed the steps provided on the website and I am still unable to contact anyone.
I have an issue with Xbox too
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Xbox

Xbox one
Customer service issue
Reported by GetHuman1184925
Sep 22nd, 2018 - 2 mons ago
I have an issue with Xbox too
Not resolved
Seen by 3 customers so far
Similar issue to 32572 others
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Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address
Timeline
GetHuman1184925 started working on this issue
Sep 22nd 8:49pm