My brother-in-law used my credit card information to play a * week free promotional gam...

GetHuman1172054's customer service issue with Xbox from September 2018

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The issue in GetHuman1172054's own words
My brother-in-law used my credit card information to play a * week free promotional game on July *, ****. We had until the **th to cancel the subscription. We did that on the ** and even removed the account information from the xbox itself. Xbox keeps charging my card and I want it to stop. I have tried to contact you a number of times and have not been able to get through without knowing the xbox username and password. But since he sold his xbox and is no longer using it there is no way to get the username and password because he is no longer using it. I want my card to be refunded from July until now
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I have an issue with Xbox too
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Xbox

Customer service issue
Reported by GetHuman1172054
Sep 20th, 2018 - 6 mons ago
I have an issue with Xbox too
Not resolved
Seen by 23 customers so far
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Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address
Timeline
GetHuman1172054 started working on this issue
Sep 20th, 2018 6:13pm