Charge on my credit card for "xbox live go" for $*.** per month. I do not have a xbox...

GetHuman1167303's customer service issue with Xbox from September 2018

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The issue in GetHuman1167303's own words
Charge on my credit card for "xbox live go" for $*.** per month. I do not have a xbox. I would like to find out how this got on my credit card. And most of all have it removed. I thought someone stole my credit so I closed the account, got a new credit card with a different number and the charge is still on there. This has been going on for months. Please help me remove this charge as one one in this house has an xbox. Thank you.
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Xbox

Customer service issue
Reported by GetHuman1167303
Sep 19th, 2018 - 6 mons ago
I have an issue with Xbox too
Not resolved
Seen by 2 customers so far
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Timeline
GetHuman1167303 started working on this issue
Sep 19th, 2018 7:22pm