In Madden Ultimate team, the game won’t let me get past the tutorial. I’ve takked with...

GetHuman-rcabadie's customer service issue with Xbox from September 2018

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The issue in GetHuman-rcabadie's own words
In Madden Ultimate team, the game won’t let me get past the tutorial. I’ve takked with EA several times and they cannot resolve the issue in their side so they blamed it on Xbox since I bought the digital version. I bought the Hall of Fame edition, and being that I can’t access a feature that I specifically bought the Hall of Fame edition for, I think that I am entitled for a refund of at least the difference between the Hall of Fame edition of madden and the standard edition.
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Xbox

Customer service issue
Reported by GetHuman-rcabadie
Sep 19th, 2018 - 6 mons ago
I have an issue with Xbox too
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Timeline
GetHuman-rcabadie started working on this issue
Sep 19th, 2018 5:00pm