Two months ago I was told by xbox support that they were working on the system update t...

GetHuman1160422's customer service issue with Xbox from September 2018

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Help with my Xbox issue
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The issue in GetHuman1160422's own words
Log into Xbox Live and play online on games. ... Two months ago I was told by xbox support that they were working on the system update that sends you to the error code that does not exist and makes it to where you can’t sign into live. Still today the update comes up every time I turn my Xbox *** on, and it still sends me to the same error code. So I can’t sign into live that I have payed for, and the lack of live is causing my games to not play like they should because they need live for some things.
We are paying for a service we cannot use and they aren’t fixing it.
I want Microsoft to actually hear someone out and to fix a big issue a lot of people with a *** are having.
I have been a customer and live member for * years now and even not being able to play I haven’t canceled my membership. I just want the problem fixed.
Searched up the error code to see what it meant and I found it wasn’t real
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Xbox ***
Customer service issue
Reported by GetHuman1160422
Sep 18th, 2018 - 4 years ago
Seen by 3 customers so far
Similar issue to 30719 others
0 customers following this
Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
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Home Address


GetHuman1160422 started working on this issue
Sep 18th, 2018 3:07pm
GetHuman1160422 indicated the issue is not fixed yet.
Sep 18th, 2018 10:45pm