Hi, my name is Tracy Collins, I have received multiple charges on my debit card, I do n...

GetHuman1157653's customer service issue with Xbox from September 2018

Help with my Xbox issue
The issue in GetHuman1157653's own words
Hi, my name is Tracy Collins, I have received multiple charges on my debit card, I do not have a x box account, my son does, but he has not purchased anything, he sold the x box greater than three months ago, and I am wondering if you can do a trace on my bank card to find out where the charges are coming from and possibly get them refunded. The dates of the encounter of payment were as follows:************Point of Sale Transaction*-$**.***Microsoft *Xbox Microsoft *Xb msbill.info***** WA US*************Point of Sale Transaction*-$**.***Microsoft *Xbox Microsoft *Xb msbill.info***** WA US*************Point of Sale Transaction*-$*.***Microsoft *Xbox Microsoft *Xb msbill.info***** WA US*************Point of Sale Transaction*-$**.***MICROSOFT *XB MICROSOFT * MSBILL.INFO***** WA US*************Point of Sale Transaction*-$**.***MICROSOFT *XB MICROSOFT * MSBILL.INFO***** WA US*************Point of Sale Transaction*-$**.***MICROSOFT *XB MICROSOFT * MSBILL.INFO***** WA US

GetHuman1157653 did not yet indicate what Xbox should do to make this right.

How GetHuman1157653 fixed the problem
I called x box directly because I never got a call from GetHuman after *.* days! This app did not work, just call xbox direct and wait ** minutes on hold rather than *.* days waiting for GetHuman to call you.
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Xbox

Customer service issue
Reported by GetHuman1157653
Sep 17th, 2018 - 3 years ago
Fixed
GetHuman1157653 shared how to fix
Seen by 12 customers so far
Similar issue to 30551 others
0 customers following this
Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address

Timeline

GetHuman1157653 started working on this issue
Sep 17th, 2018 10:17pm
GetHuman1157653 confirmed the issue is fixed. Hooray!
Sep 19th, 2018 1:30pm