I ordered cod bo* on September *rd. I received my beta game redemption code via email a...

GetHuman874046's customer service issue with Xbox from September 2018

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The issue in GetHuman874046's own words
I ordered cod bo* on September *rd. I received my beta game redemption code via email and redeemed it in the Microsoft store. I never got the download or token so I can play the beta version. It says I own it and was granted access to the game, but I still can't download it. I talked to * very aggressive and rude support people this morning who said my account has been hacked! They wanted me to pay $*** for a security service before I can access my game. I AM FURIOUS!! They told me someone from CA had hacked my stuff. I went over my purchases also. The only thing I didn't order myself is a Jurassic game?? They also told me my account on my pc and phone were also hacked? How would they know this?? What the he'll is going on with Microsoft, when you try to get me to buy a security feature when the hack was on your end of the process. They refused to give me my beta release of bo* til I pay this???? I was n t ANSWERS!!!

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Xbox

Customer service issue
Reported by GetHuman874046
Sep 15th, 2018 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 29584 others
0 customers following this

Timeline

GetHuman874046 started working on this issue
Sep 15th, 2018 2:00pm
GetHuman874046 shared this issue with friends on Facebook
Sep 15th, 2018 2:00pm

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