My Xbox *** S can connect to my network, and internet but fails to connect to Xbox live...

GetHuman-dakinegm's customer service issue with Xbox from September 2018

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The issue in GetHuman-dakinegm's own words
My Xbox *** S can connect to my network, and internet but fails to connect to Xbox live. ( both wireless and Ethernet.) I switched to another Xbox *** S and same thing happened. *I had deleted my profile Stryper *** and reloaded it and was playing online ok for about an hour then got disconnected from Xbox live. This same thing happened before when the issue first stated happening.*We have * Xbox ones working fine as well as several other devices that used the internet just fine. Only the * Xbox *** S consoles cannot connect to Xbox live.*I called Comcast to see if they saw an issue but after modem reset and Xbox reset, the problem was still there.*I had called Xbox live to see if there was an issue with my profile. I was told everything looked fine and was in good standing. Please help.

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Xbox

Customer service issue
Reported by GetHuman-dakinegm
Sep 14th, 2018 - 4 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 28906 others
0 customers following this

Timeline

GetHuman-dakinegm started working on this issue
Sep 14th, 2018 2:41am