It won’t let me use my Xbox live gold, if I try to play a game that requires Xbox live...

GetHuman1117235's customer service issue with Xbox from September 2018

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The issue in GetHuman1117235's own words
It won’t let me use my Xbox live gold, if I try to play a game that requires Xbox live gold, a message appears that prompts me to purchase Xbox live gold, but I’ve checked my subscriptions and I already have Xbox live gold, so for the past few days I have been unable to play any online games
GetHuman1117235 did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
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Xbox

Customer service issue
Reported by GetHuman1117235
Sep 9th, 2018 - a mon ago
I have an issue with Xbox too
Not resolved
Seen by 2 customers so far
Similar issue to 26675 others
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Timeline
GetHuman1117235 started working on this issue
Sep 9th 8:13pm