Daughter has accidentally purchased something twice on the Xbox which is all an error

GetHuman1116285's customer service issue with Xbox from September 2018

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Help with my Xbox issue
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Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman1116285's own words
The problem: Daughter has accidentally purchased something twice on the Xbox which is all an error
GetHuman1116285 did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
How GetHuman1116285 fixed the problem
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Xbox

Customer service issue
Reported by GetHuman1116285
Sep 9th, 2018 - 10 mons ago
I have an issue with Xbox too
Fixed
Seen by 7 customers so far
Similar issue to 26557 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address
Timeline
GetHuman1116285 started working on this issue
Sep 9th, 2018 3:40pm
GetHuman1116285 indicated the issue is not fixed yet.
Sep 9th, 2018 6:14pm