This issue was not fixed

GetHuman-jbordelo's customer service issue with Xbox from September 2018

Help with my Xbox issue
The issue in GetHuman-jbordelo's own words
play xbox live for pubg and fifa ... I am trying to play live and every time I try to start a party or play live in FIFA or PUGB, it bring me to a page to buy a xbox live gold membership which I have been purchasing yearly for the past *** years. My card information and everything is correct. Why does it keep trying to get me to buy a new membership when i've already paid for one?
GetHuman-jbordelo did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
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Xbox

xbox one xbox live gold membership
Customer service issue
Reported by GetHuman-jbordelo
Sep 5th, 2018 - 6 mons ago
I have an issue with Xbox too
Fixed
Seen by 6 customers so far
Similar issue to 23984 others
0 customers following this
Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address
Timeline
GetHuman-jbordelo started working on this issue
Sep 5th, 2018 2:32am
GetHuman-jbordelo indicated the issue is not fixed yet.
Sep 5th, 2018 3:33am
GetHuman-jbordelo indicated the issue is not fixed yet.
Sep 5th, 2018 4:00am
GetHuman-jbordelo indicated the issue is not fixed yet.
Sep 5th, 2018 4:01am
GetHuman-jbordelo indicated the issue is not fixed yet.
Sep 5th, 2018 5:11am