My *yr old grandson came to spend a week with me. And he brought His xbox. He didn't...

GetHuman-terisa's customer service issue with Xbox from August 2018

22818 similar
0 following
Help with my Xbox issue
First: share to improve GetHuman-terisa's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-terisa to get a Xbox rep on the line!
Always use the GetHuman Phone tocall Xbox. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman-terisa's own words
My *yr old grandson came to spend a week with me. And he brought His xbox. He didn't have a lot of games. And he wanted to play Robloxs. So we went into the Microsoft app store to get it (Robloxs). It said it was downloading but did not. And a screen popped up to be a Xbox live member. It had like * choices. So I picked * that was $* to start & $*.** each month after. And I could cancel at any time. It took the $* off my debt card on the **th. Then took $** on the **th without my permission. I was VERY UP SET ABOUT THIS!! So I tried to go in to cancel it. Only thing I found was to stop recurring payments. I want to CANCEL IT all together. Taking $** out of my account I was not expecting!!
GetHuman-terisa did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
How GetHuman-terisa fixed the problem
We are waiting for GetHuman-terisa to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Xbox's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Xbox issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-terisa fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-terisa
Aug 30th, 2018 - 10 mons ago
I have an issue with Xbox too
Not resolved
Seen by 3 customers so far
Similar issue to 22818 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address
GetHuman-terisa started working on this issue
Aug 30th, 2018 11:50am