My *yr old grandson came to spend a week with me. And he brought His xbox. He didn't...

GetHuman-terisa's customer service issue with Xbox from August 2018

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The issue in GetHuman-terisa's own words
My *yr old grandson came to spend a week with me. And he brought His xbox. He didn't have a lot of games. And he wanted to play Robloxs. So we went into the Microsoft app store to get it (Robloxs). It said it was downloading but did not. And a screen popped up to be a Xbox live member. It had like * choices. So I picked * that was $* to start & $*.** each month after. And I could cancel at any time. It took the $* off my debt card on the **th. Then took $** on the **th without my permission. I was VERY UP SET ABOUT THIS!! So I tried to go in to cancel it. Only thing I found was to stop recurring payments. I want to CANCEL IT all together. Taking $** out of my account I was not expecting!!
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Xbox

Customer service issue
Reported by GetHuman-terisa
Aug 30th, 2018 - 10 mons ago
I have an issue with Xbox too
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Seen by 3 customers so far
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Type of Xbox
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Timeline
GetHuman-terisa started working on this issue
Aug 30th, 2018 11:50am