My Xbox was stolen and I bought a new one but now it says my account doesn’t have live...

GetHuman1036810's customer service issue with Xbox from August 2018

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The issue in GetHuman1036810's own words
Play live ... My Xbox was stolen and I bought a new one but now it says my account doesn’t have live anymore.
I’ve been an Xbox live member for many years and am frustrated that I can’t play because someone broke into my apartment.
I would just like to figure out why it won’t work and see why I could play yesterday morning but not now.
I’m willing to do whatever to make this work.
I’m not sure what else to do.
I have an issue with Xbox too
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Xbox

Xbox live
Customer service issue
Reported by GetHuman1036810
Aug 25th, 2018 - 4 mons ago
I have an issue with Xbox too
Not resolved
Seen by 13 customers so far
Similar issue to 22043 others
0 customers following this
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Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address