My account appears to have two gamertags on it. It will not allow me to use my normal g...

GetHuman-baileycu's customer service issue with Xbox from August 2018

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The issue in GetHuman-baileycu's own words
My account appears to have two gamertags on it. It will not allow me to use my normal gamertag will all of my games on it. I believe it has given me the first gamertag on the account that I switched right away so now it will not allow me to play any games since I don't have my normal gamertag showing up. Can we delete the account that does not have anything play time on it and keep BUFFALOBOY**** which has all of my game information on it. It has been switched for about a week but I have not had time to call in so I thought would send this before I went to work.
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Xbox

Customer service issue
Reported by GetHuman-baileycu
Aug 24th, 2018 - 4 mons ago
I have an issue with Xbox too
Fixed
Seen by 4 customers so far
Similar issue to 21788 others
0 customers following this
Items needed
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Name of Account Holder
Type of Xbox
Email Address
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Timeline
GetHuman-baileycu started working on this issue
Aug 24th 1:40pm
GetHuman-baileycu indicated the issue is not fixed yet.
Aug 25th 3:17pm
GetHuman-baileycu indicated the issue is not fixed yet.
Aug 25th 3:19pm