I am on an xbox one. I want to play black ops * backwards compatible but when I try and...

GetHuman1022011's customer service issue with Xbox from August 2018

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The issue in GetHuman1022011's own words
I am on an xbox one. I want to play black ops * backwards compatible but when I try and download my account to play I get an error that sais I cannot connect to xbox live. My connection is perfectly fine and everytime I test it the results look good. Not sure how to fix this problem.
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I have an issue with Xbox too
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Xbox

Customer service issue
Reported by GetHuman1022011
Aug 22nd, 2018 - a mon ago
I have an issue with Xbox too
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Seen by 1 customer so far
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Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address
Timeline
GetHuman1022011 started working on this issue
Aug 22nd 6:47am