My ** year old son made purchases with an Xbox gift card and they charged my debit card...

GetHuman-krisless's customer service issue with Xbox from August 2018

Help with my Xbox issue
Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman-krisless's own words
My ** year old son made purchases with an Xbox gift card and they charged my debit card instead. According to the screen it said that the gift card was being charged but instead numerous charges have hit my account. He said that the last one he tried it did say it was charging a Visa card so he knew the gift card was empty st that point. Please remove these charges from my account.
GetHuman-krisless did not yet indicate what Xbox should do to make this right.
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Xbox

Customer service issue
Reported by GetHuman-krisless
Aug 22nd, 2018 - 3 mons ago
I have an issue with Xbox too
Fixed
Seen by 6 customers so far
Similar issue to 21433 others
0 customers following this
Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address
Timeline
GetHuman-krisless started working on this issue
Aug 22nd 2:17am
GetHuman-krisless indicated the issue is not fixed yet.
Aug 22nd 8:31pm