I can’t use my headset on my Xbox controller even though I bought it all new. On my hom...

GetHuman-joshbro_'s customer service issue with Xbox from August 2018

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The issue in GetHuman-joshbro_'s own words
I can’t use my headset on my Xbox controller even though I bought it all new. On my home screen the mic symbol has a line through it please help.
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Xbox

Customer service issue
Reported by GetHuman-joshbro_
Aug 22nd, 2018 - 3 mons ago
I have an issue with Xbox too
Not resolved
Seen by 2 customers so far
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Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address
Timeline
GetHuman-joshbro_ started working on this issue
Aug 22nd 1:25am