I have had several problems with xbox live subscription I have phoned several times to...

GetHuman1011169's customer service issue with Xbox from August 2018

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The issue in GetHuman1011169's own words
I have had several problems with xbox live subscription I have phoned several times to cancel the subscription and each time I told it's definitely been cancelled well once again it hasn't, my son tried to put he's code in for live but got a message saying he had an amount over due, I looked back on bank statements & you've continued to take payments which I cancelled. I want the account sorted or I'm taking it further how can you promise it's been cancelled but keep taking money for it I want it sorted so my son can use he's codes not paying anymore money to you as I have paid enough through my bank for something we didn't subscribe to
GetHuman1011169 did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
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Xbox

Customer service issue
Reported by GetHuman1011169
Aug 19th, 2018 - 10 mons ago
I have an issue with Xbox too
Not resolved
Seen by 5 customers so far
Similar issue to 21030 others
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Timeline
GetHuman1011169 started working on this issue
Aug 19th, 2018 4:06pm