We just bought * xbox one x and was setting them up... While setting up one xbox.... Th...

GetHuman998155's customer service issue with Xbox from August 2018

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The issue in GetHuman998155's own words
We just bought * xbox one x and was setting them up... While setting up one xbox.... The system needed an updated when I started the update I got a notification saying no connection to internet. With * options available... *)retry update *) check internet connection *) restart system. I tried option * three time with no luck. Tried option * and nothing happened. Tried option * and the screen went blank the system xbox Light started flashing. I waited over * min but it didn't turn off. I hit the power button on the front to turn it off the light didn't stop flashing. I unplugged system and left it for ** min... The system will not turn back on. The light comes on so I'm getting power but no signal to the TV. The other systems we have all not sign in since this happened. Our wifi didn't drop that we know of just having trouble with signing into xbox on all systems and one of the new systems won't work.
GetHuman998155 did not yet indicate what Xbox should do to make this right.
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Customer service issue
Reported by GetHuman998155
Aug 16th, 2018 - a yr ago
I have an issue with Xbox too
Not resolved
Seen by 17 customers so far
Similar issue to 20165 others
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Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address
GetHuman998155 started working on this issue
Aug 16th, 2018 2:04am