On my Xbox, the game Fortnite has not been working for the past * days. When pressing...

GetHuman989155's customer service issue with Xbox from August 2018

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The issue in GetHuman989155's own words
On my Xbox, the game Fortnite has not been working for the past * days. When pressing on the game to try and launch it, it will wait a few seconds on the loading screen and then go back to home. We have tried everything from Xbox live support to restarting our Xbox and watching YouTube videos on it but it just won’t work. Please get back to us as soon as possible so you can help us get it back to normal.* Sincerely,* Michelle Avery
GetHuman989155 did not yet indicate what Xbox should do to make this right.
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Xbox

Customer service issue
Reported by GetHuman989155
Aug 14th, 2018 - 4 mons ago
I have an issue with Xbox too
Fixed
Seen by 6 customers so far
Similar issue to 19237 others
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Timeline
GetHuman989155 started working on this issue
Aug 14th 4:40am
GetHuman989155 indicated the issue is not fixed yet.
Aug 14th 6:04am
GetHuman989155 indicated the issue is not fixed yet.
Aug 14th 6:05am