I recently checked my credit card statement and was charged for an Xbox live account th...

GetHuman-kdream's customer service issue with Xbox from August 2018

Help with my Xbox issue
The issue in GetHuman-kdream's own words
I recently checked my credit card statement and was charged for an Xbox live account that is not mine. I contacted my credit card company and was sent a new card and reported the fraud to them. I then received an email that Xbox live attempted to charge my account again for the monthly subscription. I want to cancel whatever membership is using my credit card and my name, as I do not even own an Xbox nor did I give anyone permission to use my credit card for their Xbox live account.
GetHuman-kdream did not yet indicate what Xbox should do to make this right.
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Xbox

Customer service issue
Reported by GetHuman-kdream
Aug 13th, 2018 - 7 mons ago
I have an issue with Xbox too
Fixed
Seen by 6 customers so far
Similar issue to 19067 others
0 customers following this
Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address
Timeline
GetHuman-kdream started working on this issue
Aug 13th, 2018 4:25pm
GetHuman-kdream indicated the issue is not fixed yet.
Aug 13th, 2018 5:26pm
GetHuman-kdream indicated the issue is not fixed yet.
Aug 13th, 2018 8:20pm
GetHuman-kdream indicated the issue is not fixed yet.
Aug 14th, 2018 5:38pm