When renewing my Xbox live last month I accidentally hit pay by card and afterwards rea...

GetHuman984755's customer service issue with Xbox from August 2018

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The issue in GetHuman984755's own words
When renewing my Xbox live last month I accidentally hit pay by card and afterwards realized my mistake and added a * month Xbox live card to my account I woke up this morning with a message saying I no longer have Xbox live due to payment not being made even though I added a live card after my mistake. I tried to re-enter the code as I still have the card and it says already redeemed but I don't have Xbox live. It's annoying me as basically I paid for the Xbox live card and I'm not getting my Xbox live
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Xbox

Customer service issue
Reported by GetHuman984755
Aug 13th, 2018 - 7 mons ago
I have an issue with Xbox too
Not resolved
Seen by 5 customers so far
Similar issue to 19030 others
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Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address
Timeline
GetHuman984755 started working on this issue
Aug 13th, 2018 12:20pm