i had a yearly subscription for xbox live gold and needed my auto renewal date changed...

GetHuman979065's customer service issue with Xbox from August 2018

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The issue in GetHuman979065's own words
i had a yearly subscription for xbox live gold and needed my auto renewal date changed so i went to my local walmart and purchased a * month prepaid card. after i put the prepaid card on my live account the auto renewal date changed and my subscription changed from yearly to every * months. the following day, which was yesterday the money withdrew from my bank account anyway which i would like refunded.
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Xbox

Customer service issue
Reported by GetHuman979065
Aug 11th, 2018 - 7 mons ago
I have an issue with Xbox too
Not resolved
Seen by 4 customers so far
Similar issue to 18727 others
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Timeline
GetHuman979065 started working on this issue
Aug 11th, 2018 2:05pm