My account is signing me out automatically offline, when I do sign in online it says my password isn't what Ive put in a million before. Now I can't even play skyrim or watch YouTube or do anything with that account. My cousins account asked him to sign in and it let him, but he said he put his security settings to where he never had to do that. It's very frustrating for me not to be able to just play my game, all that save day just gone. I hope y'all can resolve this problem for me as soon as you can, I would very much appreciate someone's help on This. Thank you and good day.

GetHuman977189's customer service issue with Xbox from August 2018

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The issue in GetHuman977189's own words
Sign into my account online and got locked out ... I was signed out of my account when I connected to the internet, i put in the password I had set and it says it's the wrong one, I can't even get my account to sign in offline and my cousins profile asked him for his password and he had that disabled in the security settings, i want to know why this happened and I want back into my account i pay for Xbox live gold on, this is ridiculous and I have NEVER had this problem with my PlayStation *, please help me fix this however I can be it a password change, or whatever please just help me get back into my account!!!
My password isnt working i have put it in so many times before and now its just signing me out offline and asked me to sign in online. When I put my password in it says it's wrong and it is not unless someone's hacked my account which I am very afraid of
Resetting my password for me or telling me why my password which has worked a million times, isn't now.
Since the original xbox with games like unreal tournament and halo * and *, never had this happen with my *** beforeI didn't expect to lose all the data in my account and get locked out with the password I've put in a million times before the exact way. I expected to at least be able to be able to play Skyrim or mortal kombat and I can't now.
I have an issue with Xbox too
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Xbox one
Customer service issue
Reported by GetHuman977189
Aug 10th, 2018 - a yr ago
I have an issue with Xbox too
Seen by 5 customers so far
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GetHuman977189 started working on this issue
Aug 10th, 2018 9:31pm
GetHuman977189 confirmed the issue is fixed. Hooray!
Aug 10th, 2018 10:15pm