Money has been coming out of my bank for my sons xbox even though I have removed the ca...

GetHuman974445's customer service issue with Xbox from August 2018

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The issue in GetHuman974445's own words
Money has been coming out of my bank for my sons xbox even though I have removed the card from his account days ago he has still been able to use it as it hasn't been taken off.. Its now totalling over £*** which is a significant amount of money.. I did not autherize my card to be kept on the system yet it has been I have phoned the bank and they told me they would open a fraud case if the matter was not resolved with yourselves
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Xbox

Customer service issue
Reported by GetHuman974445
Aug 10th, 2018 - 7 mons ago
I have an issue with Xbox too
Not resolved
Seen by 4 customers so far
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Timeline
GetHuman974445 started working on this issue
Aug 10th, 2018 1:19pm