I own the game Rainbow six on disc, it wouldn’t load resettled the console and cleaned...

GetHuman-gbonez's customer service issue with Xbox from August 2018

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The issue in GetHuman-gbonez's own words
I own the game Rainbow six on disc, it wouldn’t load resettled the console and cleaned the disc but nothing happened. I went to the Xbox store and tried to purchase the digital version and press play on * different versions. I got charged twice for a game I already own and I can not play it still. All I want is to have the money replaced in my account since I didn’t receive anything from the transaction.*My gamer tag is ThreeAmigos** *I would really appreciate it, thank you.
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Xbox

Customer service issue
Reported by GetHuman-gbonez
Aug 1st, 2018 - 9 mons ago
I have an issue with Xbox too
Not resolved
Seen by 4 customers so far
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Name of Account Holder
Type of Xbox
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Timeline
GetHuman-gbonez started working on this issue
Aug 1st, 2018 6:26am