I’m trying to pay for my past due payment for Xbox live but any payment is not processi...

GetHuman-caseypre's customer service issue with Xbox from July 2018

Help with my Xbox issue
The issue in GetHuman-caseypre's own words
I’m trying to pay for my past due payment for Xbox live but any payment is not processing. I tried with a prepaid Visa card but it doesn’t seem to go through. I also tried it through pay pal. No luck. I bought a * month subscription on top of that so I won’t have to worry about paying every month for awhile. What can I do? I’m in the armed forces pacific(japan) on a naval base, so my regular debit card doesn’t work due to the address.
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Xbox

Customer service issue
Reported by GetHuman-caseypre
Jul 31st, 2018 - 9 mons ago
I have an issue with Xbox too
Fixed
Seen by 5 customers so far
Similar issue to 16286 others
0 customers following this
Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address
Timeline
GetHuman-caseypre started working on this issue
Jul 31st, 2018 7:07am
GetHuman-caseypre indicated the issue is not fixed yet.
Jul 31st, 2018 9:00am