I’m looking for clarification on the two monthly charges I am getting on my Visa. **One...

GetHuman-cctgalla's customer service issue with Xbox from July 2018

1 view
15430 similar
0 following
Help with my Xbox issue
First: share to improve GetHuman-cctgalla's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-cctgalla to get a Xbox rep on the line!
Always use the GetHuman Phone tocall Xbox. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-cctgalla may need:
Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
The issue in GetHuman-cctgalla's own words
I’m looking for clarification on the two monthly charges I am getting on my Visa. **One is for $**.** from *MICROSOFT *XBOX MSBILL.INFO*The other $**.** from*MICROSOFT*XBOX LIVE GOLD MSBILL.INFO **I don’t understand what the difference between these two services are and if I need both or not. **I don’t even know what email our account is linked to anymore. The original account shows an expired visa. I know I updated the visa * and I know the charges are still coming out but online it only shows old charges and states that the visa is expired. **A phone call would be preferable to email. ***-***-******Thank you!*Crystal
GetHuman-cctgalla did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
How GetHuman-cctgalla fixed the problem
We are waiting for GetHuman-cctgalla to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Xbox's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Xbox issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-cctgalla fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-cctgalla
Jul 25th, 2018 - 10 mons ago
I have an issue with Xbox too
Not resolved
Seen by 1 customer so far
Similar issue to 15430 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-cctgalla started working on this issue
Jul 25th, 2018 9:30pm