Money in account, cannot access it to pay my Xbox Gold! Please help!

GetHuman-fairyang's customer service issue with Xbox from July 2018

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The issue in GetHuman-fairyang's own words
The problem: Money in account, cannot access it to pay my Xbox Gold! Please help!
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Xbox

Customer service issue
Reported by GetHuman-fairyang
Jul 24th, 2018 - 4 mons ago
I have an issue with Xbox too
Not resolved
Seen by 2 customers so far
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Timeline
GetHuman-fairyang started working on this issue
Jul 24th 1:08pm