My son has a Xbox one account. Account name is zentitygod. He is making unauthorized pu...

GetHuman-stevelil's customer service issue with Xbox from July 2018

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Help with my Xbox issue
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The issue in GetHuman-stevelil's own words
My son has a Xbox one account. Account name is zentitygod. He is making unauthorized purchases on a credit card that is in his account belonging to my wife. We keep changing the number and he adds the card. Here is what I want, I would like the account blocked from making purchases and any card that has been used on account that all purchases be refunded. He is under ** and by law unable to make any purchases on line. I will not be satisfied with anything less than full refunds from all purchases made from this account and blocking of future purchases without authorization. If not I may be forced to seek legal action thanks
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Xbox

Customer service issue
Reported by GetHuman-stevelil
Jul 24th, 2018 - 10 mons ago
I have an issue with Xbox too
Fixed
Seen by 4 customers so far
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Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address
Timeline
GetHuman-stevelil started working on this issue
Jul 24th, 2018 9:48am
GetHuman-stevelil indicated the issue is not fixed yet.
Jul 25th, 2018 10:56am