Hello,*I’ve been charged for Xbox live and Xbox live Gold for months now. I just notice...
GetHuman-jesst's customer service issue with Xbox from July 2018
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Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
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If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman-jesst's own words
Hello,*I’ve been charged for Xbox live and Xbox live Gold for months now. I just noticed it when I saw that my son has been making charges on the account. I’d like a refund of the Xbox live as it is unnecessary to have both. There should be something in the system that will “upgrade” your account when you sign up for Gold so that you aren’t being double charged.
GetHuman-jesst did not yet indicate what Xbox should do to make this right.
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