My kids long standing "friend" invited him to a chat party. Told him he wanted him to j...

GetHuman857833's customer service issue with Xbox from July 2018

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The issue in GetHuman857833's own words
My kids long standing "friend" invited him to a chat party. Told him he wanted him to join a "*rd party" chat on a different device just needed his phone number. My kid had no reason to mistrust, hes been "friends" on xbox for years with no issues. My kid recieved a text with a code number. Told the other kid the code and then two charges were added to my phone bill totaling almost $**. Later, the "friend" contacted my kid saying that it was another person in the chat party that had threatened him to do it to my kid. There were * profiles in the chat party, my kid said three of them were from his "friends" xbox, and the fifth one was the one doing it. I want restitution. So far theres two people involved, not sure who did what, but both are involved. (I do have all * gamertags: my kids, the three from his "friend", and the other person)

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Xbox

Customer service issue
Reported by GetHuman857833
Jul 7th, 2018 - 4 years ago
Fixed
Seen by 4 customers so far
Similar issue to 12129 others
0 customers following this
Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address

Timeline

GetHuman857833 started working on this issue
Jul 7th, 2018 2:09pm
GetHuman857833 indicated the issue is not fixed yet.
Jul 7th, 2018 5:27pm
GetHuman857833 indicated the issue is not fixed yet.
Jul 7th, 2018 5:28pm