My son hasn't used his Xbox one in a longtime. The number is old and so is my debit...

GetHuman-erikacut's customer service issue with Xbox from August 2018

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Help with my Xbox issue
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The issue in GetHuman-erikacut's own words
My son hasn't used his Xbox one in a longtime. The number is old and so is my debit. Though I do have every thing else. My middke son has his email in there aol.com or something like that. I always tells my son to write down his pw,but he never thinks he will forget it. We are locked out of our microsoft and his yearly us due. I can give you any info I can. Just hope this is not a scam.please help
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Xbox

Customer service issue
Reported by GetHuman-erikacut
Aug 5th, 2018 - a yr ago
I have an issue with Xbox too
Fixed
Seen by 11 customers so far
Similar issue to 17448 others
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Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address
Timeline
GetHuman-erikacut started working on this issue
Aug 5th, 2018 11:14am
GetHuman-erikacut indicated the issue is not fixed yet.
Aug 5th, 2018 11:14am
GetHuman-erikacut confirmed the issue is fixed. Hooray!
Aug 8th, 2018 3:13pm