I purchased a one month subscription and have been unknowingly paying for it since. The...

GetHuman-ericka_h's customer service issue with Xbox from July 2018

Help with my Xbox issue
Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman-ericka_h's own words
I purchased a one month subscription and have been unknowingly paying for it since. The day after I got it my internet went out and unfortunately couldnt use it. I didnt realize that you guys had been taking out ** dollars each month until this month you did it when I didnt have the money now I'm overdafted in my account. I'd say it's been over ** months. And I would like the money this months money put back.
GetHuman-ericka_h did not yet indicate what Xbox should do to make this right.
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Xbox

Customer service issue
Reported by GetHuman-ericka_h
Jul 3rd, 2018 - 10 mons ago
I have an issue with Xbox too
Fixed
Seen by 2 customers so far
Similar issue to 11543 others
0 customers following this
Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address
Timeline
GetHuman-ericka_h started working on this issue
Jul 3rd, 2018 7:22pm
GetHuman-ericka_h indicated the issue is not fixed yet.
Jul 4th, 2018 2:39am