How come i cant get xbox live gold? Ive tried through my console with my debit card as...

GetHuman-ax_'s customer service issue with Xbox from July 2018

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Help with my Xbox issue
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The issue in GetHuman-ax_'s own words
How come i cant get xbox live gold? Ive tried through my console with my debit card as well as the code i got after i purchased a * month card. I tried my card again on my pc and it still didnt work. So i tried to redeem the card i purchased and every way i try it says sorry something happened on our end. Try waiting awhile. Ive been waiting for * weeks or more.**I trust that Xbox will make this right and come up with a resolution that is fair.
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Xbox

Customer service issue
Reported by GetHuman-ax_
Jul 2nd, 2018 - a yr ago
I have an issue with Xbox too
Fixed
Seen by 4 customers so far
Similar issue to 11258 others
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Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address
Timeline
GetHuman-ax_ started working on this issue
Jul 2nd, 2018 1:18am
GetHuman-ax_ indicated the issue is not fixed yet.
Jul 2nd, 2018 1:18am