I purchased Battlefield * for Xbox One in **** and stopped playing a while ago. Since I...

GetHuman834927's customer service issue with Xbox from June 2018

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The issue in GetHuman834927's own words
I purchased Battlefield * for Xbox One in **** and stopped playing a while ago. Since I wasn’t playing it I uninstalled the game in order tools room for other games on my hard drive. When I do this it goes to the ready install section of my Xbox. I wanted to reinstall and play Battlefield * today and it is gone from my ready to install section and if I search for it in the Xbox store it says I need to repurchase it. I have my order number for the purchase proving that I have purchased it.
GetHuman834927 did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
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Xbox

Customer service issue
Reported by GetHuman834927
Jun 29th, 2018 - a yr ago
I have an issue with Xbox too
Not resolved
Seen by 20 customers so far
Similar issue to 10942 others
1 customer following this
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Timeline
GetHuman834927 started working on this issue
Jun 29th, 2018 9:51pm