I used my card details to set up my grandsons xbox and i have been billed for xbox live...

GetHuman831041's customer service issue with Xbox from June 2018

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The issue in GetHuman831041's own words
I used my card details to set up my grandsons xbox and i have been billed for xbox live for a ** mths subscription i did not agree to this and on the day it was taken from my account my grandson was not on his xbox as they were away for the weekend so im wondering how this has occurred inevenably the money was for my husbands cancer medication and now we cant get that due to xbox taking the money could someone pls explain how this occured im not a gamer and i dont understand the way these subscriptions work i would like a refund as it is quite urgent that my husband has his medications
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I have an issue with Xbox too
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How Do I Report a Problem on Xbox One?How Do I Appeal a Ban or Suspension on Xbox Live?How Do I Report a Problem on Xbox One?How Do I Get a Refund from Xbox?
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Xbox

Customer service issue
Reported by GetHuman831041
Jun 28th, 2018 - a yr ago
I have an issue with Xbox too
Fixed
Seen by 10 customers so far
Similar issue to 10778 others
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Items needed
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Type of Xbox
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Timeline
GetHuman831041 started working on this issue
Jun 28th, 2018 10:23pm
GetHuman831041 indicated the issue is not fixed yet.
Jul 10th, 2018 6:55am