Just purchased an xbox one. I am using a previous account from xbox *** which should be...

GetHuman830827's customer service issue with Xbox from June 2018

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The issue in GetHuman830827's own words
Just purchased an xbox one. I am using a previous account from xbox *** which should be an adult account. On the xbox one, it is saying that it is a child account. To change that it says to sign into a parent account. There was not a parent account so i made one. Now that the account is made, when i go to add it to the family. It just says try again. And it will not work. All i want to do is change the account so it is no longer a child account
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Xbox

Customer service issue
Reported by GetHuman830827
Jun 28th, 2018 - a yr ago
I have an issue with Xbox too
Not resolved
Seen by 2 customers so far
Similar issue to 10768 others
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Timeline
GetHuman830827 started working on this issue
Jun 28th, 2018 9:20pm