We forgot to change our credit card for this Xbox live account. The payment went throug...

GetHuman-chelshan's customer service issue with Xbox from June 2018

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Help with my Xbox issue
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Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
We forgot to change our credit card for this Xbox live account. The payment went through a bank we are currently trying to close. It’s also out of state since we moved. I’d like to change the credit card and get reimbursed if that’s possible.
I trust that Xbox will make this right and come up with a resolution that is fair.
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Xbox

Customer service issue
Reported by GetHuman-chelshan
Jun 26th, 2018 - 2 mons ago
I have an issue with Xbox too
Fixed
Seen by 6 customers so far
Similar issue to 10313 others
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Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address
Timeline
GetHuman-chelshan started working on this issue
Jun 26th 1:06am
GetHuman-chelshan confirmed the issue is fixed. Hooray!
Jun 27th 2:10am