I just bought a brand new controller and the *.* mm headset jack doesn’t want to work i...

GetHuman820598's customer service issue with Xbox from June 2018

Help with my Xbox issue
I just bought a brand new controller and the *.* mm headset jack doesn’t want to work it has happened on my previous controller so I bought a new controller and headset then it happened again. It’s getting annoying
I trust that Xbox will make this right and come up with a resolution that is fair.
Help with my Xbox issue
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Xbox

Customer service issue
Reported by GetHuman820598
Jun 26th, 2018 - 2 mons ago
I have an issue with Xbox too
Fixed
Seen by 3 customers so far
Similar issue to 10302 others
0 customers following this
Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address
Timeline
GetHuman820598 started working on this issue
Jun 26th 12:01am
GetHuman820598 indicated the issue is not fixed yet.
Jun 26th 1:01am